Join us as we take a close look at it here. Due to COVID-19 we are still experiencing unusually high call volume. If I was in your position, would've done the same thing and returned it and just go with a different and more reliable one. then it should at least come with either v.64 or v.88 out of the box. We could quite literally be waiting months or longer or indeed never for another firmware update. I am only about 20 hours in, but after a full day of video converencing, no hiccups (which was not the case with the 88 firmware). For myself, I have to be honest, my own R7000 router is proving to be a good purchase for me. But the problem persists. It could also mean you're potentially leaving your router exposed to security problems. I did as someone else suggested and switched over to Linksys MR9000/AC3000, which works just as well as the R7000 without the drops. My suggestion was for a relatively inexpensive replacement for the $160 R7000. I tried doing the following troubleshooting steps on an issue I've seen in the forum back in 2019: - Reset my router using a paper clip at the back of it, - Setup the router, afterwards, used the firmware update that I downloaded in Netgear's site (the router is already on the same firmware but did it anyway), - After doing the firmware update, reset the router again, - Setup router using a new SSID for both 2.4Ghz and 5Ghz, - Tried the next day for work, issue persists. I'm now sending it back and getting a refund and am about to setup my new Google Wi-Fi. 5ghz dropping, can't connect NVIDIA Shield to 5ghz ... Edit: the 5ghz is still dropping. Netgear Nighthawk XR1000 Wi-Fi 6 Router Review Netgear celebrates the release of DumaOS 3.0 with the Nighthawk XR1000 Wi-Fi 6 router. @rpzky8  Well this isn't really going to help you any, but welcome to the club of all of those R7000 AC1900 users who also state that they are suffering exactly the same issue you are experiencing. Noticed a few speed drops (down from 800M-1000Mbps to 7 Mbps) which lasted for maybe a minute or two. Hard to believe they can't get simple 5gz working with their firmware. Easy to use. I personally utilise all three, two of which I pay for, i.e. You bought the R7000 a year ago?? In order to find out that information, you have to raise a support ticket and ask and this is best done in the first 90 days of purchase whilst the support is complimentary. @ArtD3 I wish I could've tested it extensively when I first got it, but I didn't have crazy disconnects back then out of the box. July 4, 2020 Topic Search. That said, you should minimize your damage and do it ASAP. Your router is at least 4 years or older than my own. It may be that rolling back to an old firmware version will have negligible effect when it comes to security. Reboot your router and reconnect your device to the 5GHz network. Compatible with 802.11ac, the Netgear Nighthawk R6700 provides speeds up to 450Mbps on the 2.4Ghz band and up to 1,300Mbps on the 5GHz band. Maybe if I have time, I'll try to move up to each firmware to see what works well for me, but for now, I'm not gonna try to fix what's still working for me. Steps taken so far have not helped. I read that a reboot of the router may fix the issue, so I did a remote reboot via the Nighthawk app. Having similar kinds of connection issues. I am using firmware  V1.0.11.106_10.2.100, and also downgraded. If it indeed was a hardware issue, it will be the youngest router I have ever owned to be trashed out. In these firmware updates, Netgear supposedly incorporate various security 'fixes'. was almost led into thinking that something went wrong with my hardware, when the culprit all along is the firmware. Why are some R7000 owners having so many problems with the latest firmware and yet some of us are not? I have only been offered an RMA to replace the product with the same broken product. pict - March 25th, 2017. Lol What firmware version did netgear had you using? the anti-virus and VPN. Only noticed the disconnects almost a week ago eversince I started working from home (moderate internet use, on conference calls most of my 9-10 hour shift). R7000 dropping 5Ghz randomly. I guess some will think that's all a bit over the top, but it makes me feel more comfortable. I switched back to the old firmware and still had issues with the 5ghz. This topic has been marked solved and closed to new posts due to inactivity. Did you make a note of what firmware you were on before you upgraded to the latest firmware? Overview : Only works with a Nighthawk Mesh WiFi 6 System (MK62 or MK63) sold separately. It's been more than 2 weeks and so far so  good. Six 5GHz and two 2.4GHz streams reduce congestion on your wireless network and enable more bandwidth for UHD streaming and gaming on multiple devices. We hope you'll join the conversation by posting to an open topic or starting a new one. I kept waiting for the magic firmware release, I mean this is one of there best selling routers and it never came. My only issue is the support for netgear, they are not in America, they are in India. It makes zero sense whatsoever, to rollback to a 2 year old firmware for a router that might be just a few months old out of the factory, though of course if that is the only firmware that is working properly for all of those complaining, there seems little choice but to rollback for those users. In this segment, we are going to show you how to solve the "Netgear Nighthawk router Dropping Internet Connection" Netgear Nighthawk Router Dropping Internet Connection Despite bad reviews, I have… 2 Comments. Rolling back though could be seen as a trade off between functionality versus possible security issues. Still same issues. Netgear Nighthawk Mesh AX1800 Wifi 6 System add-on Satellite. I'm supposed to trust Netgear that they are keeping my router security safe for want of better words. How many devices have you got using 5ghz WiFi at any given time? Will monitor to see how long it takes this time. Enter NETGEAR Nighthawk. While this Netgear router seems to be able to handle … If you have and you are saying that your router cannot operate 5ghz WiFi satisfactorily either on whatever the factory firmware was or the very latest firmware, have you complained to Netgear? The system asked whether I wanted to install older version - once I confirmed the process as as smooth as with any other firmware version change. Many won't have any complimentary support remaining or won't pay for a continuing support package, therefore unless they're willing to pay, probably won't make their voices heard. For reference, my iMac is positioned roughly 10 ft away in a room. After reading many posts and replies I decided to revent back to 1.0.9.42 version. There are so many better routers out to select from. Had a few other issues with things like Readyshare, QOS stuff, etc. It seemed good for the first 6 hours, but then I started seeing the 5G network dropping out again. So because seemingly so many R7000 AC1900 users are experiencing functionality issues after updating to the latest firmware, the only resolution it appears, is to downgrade again or do what others have claimed, buy a different brand of router. I have my Playstation 4, 2 computers, 2 ipads, 3 phones and eufy base camera system all hooked up to this router. Despite bad reviews, I have decided to purchase the “Netgear Nighthawk(R) X4S R7800″ router because of Netgear’s reputation and great history of making excellent networking devices. I am having a really bad netgear experience. I'm in the US. The Nighthawk Pro SX10 gaming switch, aside from looking a bit like a spaceship, packs a similar batch of features meant for gamers. In this segment, we are going to show you how to solve the “Netgear Nighthawk router Dropping Internet Connection“ Netgear Nighthawk Router Dropping Internet Connection. No one has yet come up with an answer. A hardware issue with an unspecified number of routers? I don't know when the issue started since I only use the internet for minor browsing and gaming before. I don't know the date of manufacture of my device, but it was purchased on 2015-01-31. The more folks who do what you have done, then Netgear might perk up and take notice and do something......you'd think. So whilst other users appear more than happy to 'advise' others to rollback to a particular firmware just because 'it works' or is accepted as 'the most stable version', does that 'advice' open up the end user to security issues? I definitely believe that there must be some component that changed over time in hardware so that date of manufacture is a factor in which firmware works or doesn't. ... Netgear Nighthawk AC1750. Actual data throughput and data over distance will vary. ft. Buy now! Time will undoubtedly tell. Also change some channels. My connection from both 2.4Ghz and 5Ghz. Good thing you caught it early and was still able to reach out to support. You will read lots of users heavily advocating firmware v.42. or user error issues relating to firmware updates? 2.4Ghz and wired connection has no issues though. Premium paid support is really hard to get ahold of!! Had I not had several device users on high alert watching we might not have noticed them. If the router is set to Auto or a channel between 52-64 or 100-140, change it to a channel between 36 - 48 or between 149 - 161. If it indeed was a hardware issue, it will be the youngest router I have ever owned to be trashed out. it appears that once a wireless device associates with the router, within 15 minutes the wireless speeds tank to nothing. You will be left with an unsealed, new, r7000 router that you should proceed to sell (on facebook, ebay, etc.) Yes, security is a consideration. They do not return emails, and been on hold foooorrrreeeevvveeeerrrrrrr. But the problem persists. @rpzky8  It goes without saying though, if anyone is going to follow the seemingly standard 'advice' of rolling back to a 2+year old firmware with all of the security issues v.42 might be exposed to, ensure you are at least utilising decent daily updated anti-virus/malware software, an up to date privacy focussed browser and perhaps a good VPN provider. I think most of us had this router for years. I feel like I have been double-duped by Netgear, and they have no interest in me other than my credit card. @Portwey84Hey thanks for the response! The Netgear Nighthawk RAX50 share a similar design as that of the RAX40.. Of all Wi-Fi 6 routers from Netgear I’ve tested, the Nighthawk AX6 6-Stream AX5400 Wi-Fi 6 Router (model RAX50) is the easiest recommendation. I'[m watching the Device Manager tree drop and reconnect both my Pixel 4XL and my Roku Streaming Stick as I'm typing this. Steps taken so far have not helped. Premium paid support is really hard to get ahold of!! Opened a case with Netgear, tried a number of things including reboot, reset, channel change, etc. Based on all the advice, I downgraded to the .42 firmware and I've been rock solid for about 36 hours. Went back to .42 and 5g was stable. World's First Gigabit LTE Device. You lost $90 which you could/should have used for a new router. I was transitioned to work from home so I was able to finally notice this, but my 5Ghz connection on my router occasionally drops. Talked to Netgear support and they have nothing. This product is backed by a NETGEAR limited 1-year Hardware Warranty. Is it a geographical issue? I already had a router and access point in my cart if the issue still persists, hopefully it will continue working. After reboot, 2-3 minutes in my phone started giving wrong password pop-up for 5Ghz only SSID. Usually it happens to all devices at once, sometimes some devices can find it but others can't. @rpzky8  @stelthlion68 Clearly I'm pleased for you both that rolling back to v.42 appears to have fixed your 5ghz WiFi stability issues. Max 1 Gbps download speeds, and 150 Mbps upload speeds. The latest firmware update went without a hitch. I looked at the router and noticed it literally was in a reboot process. I'm starting to feel guilty that there's nothing wrong with mine using the very latest firmware. I bought the router roughly 2 years ago. I am sure there are other comperable routers but I personally can vouch for that one. In my past experience, Linksys killed my router with a firmware upgrade (and there were no open source options). Then they cut me off. Initially 5ghz was dropping and after some research I lowered the band and now it has been 3 weeks without a drop. As a suggestion you can buy the linksys mr9000 router on sale for $150 from Best Buy if you are patient (wait for the sale) and it meets or exceeds the range and speed of the r7000 and has no drops. For the 5Ghz network, I only have 3 devices at most connected at any given time, an iMac, PC and iPad. This has been a problem for a long time now and Netgear can't fix the issue without going back to old out of date firmware. Try installing that firmware, factory reset again, and make sure to manually install. Its only a year old! So, I am sticking with something that works. I too would have done exactly the same had I had the same issues. I have the same problem. Don't settle for no. I did and they told me without any problem. I haven't been keeping track of the firmware that it's on way before I noticed this issue, especially since the router is just set on auto-update. Why? I was looking at upgrading to the latest version (I upgraded to 1.0.9.88 and started seeing router issues - dropping connection). 1.0.9.42 was the best firmware on my R7000.. never had to reboot it once. I tried 1.0.11.100 first. Environmental issues? Powerful. Netgear folks are you able to share any progress on providing a fix for this very important issue that is impacting work and people's livelihood or should I just resign to that this product is not worth the time and go buy something else? However, for some reason ALL WIRELESS clients are getting 2-4Mbps down and 2Mbps up. 1.0.9.88 and I did have the 5Gz drops every few hours. After reading the message boards for a couple of weeks I finally I purchased the $89 support plan, and so far support has had me downgrade firmware, which I guess is a security risk. I did a full reset and manually installed settings by using a wired connecion. I am honestly astonished by all of this. Based on all the advice, I downgraded to the .42 firmware and I've been rock solid for about 36 hours. I haven't noticed issues before, but I may have had experienced a couple of disconnects while online gaming back then, just not as frequent as this. I've been disappointed with this router. What firmware do you have right now? V1.0.11.106_10.2.100. Tried to contact Netgear support. @lkuhn  Rollback to v.42 certainly appears to be the default stock answer for all issues connected with 5ghz WiFi dropouts. We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. I have no idea personally. Network conditions and environmental factors, including volume of network traffic, building material and construction, and network overhead, result in lower actual data throughput rate and wireless coverage.